Effective Date: March 9, 2026
Last Updated: March 9, 2026
Welcome to The Barrientos Group, LLC dba Heroes Deserve Homes, located at https://heroesdeservehomes.com/. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit a form, book an appointment, request information, or otherwise interact with our business online or by phone, email, and text message.
By using our website or submitting your information, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
When you fill out a form, request information, schedule an appointment, submit an inquiry, subscribe to updates, or contact us, we may collect:
• Name
• Email address
• Mobile or telephone number
• Mailing address
• Property preferences or homebuying details
• Appointment details
• Any other information you voluntarily provide
B. Information Collected Automatically
When you visit our website, we may automatically collect certain technical and usage information, such as:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring website or source
• Cookies and similar tracking data
C. Communication Data
If you communicate with us by email, phone, web chat, or SMS/text message, we may keep records of those communications, including the date, time, content, and contact details associated with the interaction.
How We Use Your Information
We may use the information we collect to:
• Provide services and customer support
• Respond to inquiries about buying, selling, or real estate opportunities
• Schedule and confirm appointments or consultations
• Send transactional communications, reminders, confirmations, and service updates
• Send marketing or promotional communications, where permitted and where consent has been provided
• Improve our website, services, and customer experience
• Maintain internal business records
• Detect, prevent, or investigate fraud, abuse, or security issues
• Comply with legal, regulatory, and contractual obligations
SMS Messaging, Consent, and A2P Compliance
If you choose to provide your mobile phone number through our website forms, scheduling forms, contact forms, or other approved contact methods, you may also choose to expressly consent to receive SMS text messages from The Barrientos Group, LLC dba Heroes Deserve Homes by checking an optional SMS consent checkbox.
By opting in, you agree to receive SMS messages from Heroes Deserve Homes related to:
• Responses to your inquiries
• Appointment reminders
• Consultation scheduling and confirmations
• Property-related updates
• Service-related alerts
• Customer support communications
• Promotional messages, where you have provided consent
SMS consent is not a condition of purchase. Message frequency may vary. Message and data rates may apply.
You can opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].
We only send SMS messages to individuals who have provided consent through our website forms, scheduling tools, contact requests, or other approved opt-in methods. If you choose to opt in to SMS communications, we may also collect and store your SMS consent preferences.
How We Share Information
We may share your information only as reasonably necessary to operate our business and provide services, including with:
• Website hosting providers
• CRM and communication platform providers
• Scheduling providers
• Customer service providers
• Analytics or security vendors
• Professional advisers, when reasonably necessary
• Government authorities or legal bodies, when required by law
We do not sell your personal information to third parties.
Mobile Information Non-Sharing Clause
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, and this information will not be shared with any third parties.
Cookies and Tracking Technologies
We may use cookies, pixels, tags, and similar technologies to improve website functionality, understand website usage, measure campaign effectiveness, and improve our services.
These technologies may collect information about your browser, device, and browsing behavior. You can usually modify your browser settings to decline cookies, although some website features may not function properly if you do so.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:
• Request access to the information we have about you
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent where processing is based on consent
• Opt out of certain communications
To exercise any applicable rights, contact us using the information below.
Email and Marketing Preferences
You may unsubscribe from promotional emails by contacting us directly at [email protected].
Please note that even if you opt out of promotional messages, we may still send important service-related or transactional communications when appropriate.
Third-Party Links and Services
Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing information to them.
Children’s Privacy
Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations. When we do, we will update the Effective Date or Last Updated date at the top of this page.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
The Barrientos Group, LLC dba Heroes Deserve Homes
Website: https://heroesdeservehomes.com/
Email: [email protected]
Phone: (254) 285-1432
Mailing Address: 100 West Central Texas Expressway, Suite 102, Harker Heights, TX 76548
Brand Ownership Disclosure
Heroes Deserve Homes is a DBA of The Barrientos Group, LLC.